Refund & Return Policy

Overview

At KingdomPTV, we want you to be completely satisfied with your purchase. If for any reason you're not satisfied, we're here to help. This policy outlines the terms for returning products and requesting refunds.

Return Policy

You have [X] days from the date of purchase to return a product for a full refund or exchange. To be eligible for a return:

• The product must be in its original condition, unused, and in the original packaging.
• You must have the receipt or proof of purchase.
• The item must not be a non-returnable product, such as downloadable content or gift cards.

To initiate a return, please contact our customer service team at support@kingdomptv.shop with your order details. We will guide you through the return process.

Refund Policy

If you are eligible for a refund, we will process it within [X] business days. Refunds will be credited to the original method of payment used for the purchase. Please note:

• Shipping costs are non-refundable unless the return is due to an error on our part.
• If your refund request is approved, you will receive an email confirmation.
• We do not offer refunds on digital products or services once they have been accessed or used.

Exchanges

If you wish to exchange an item for a different product, please contact our customer service team. Exchanges are subject to availability, and shipping fees may apply.

Non-Returnable Items

We do not accept returns or offer refunds on the following items:

• Gift cards
• Downloadable software or digital products
• Personalized or custom-made items

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@kingdomptv.shop. We will either replace the product or issue a full refund, depending on the situation.

How to Request a Return or Refund

To request a return or refund, please follow these steps:

1. Contact our customer service at support@kingdomptv.shop within [X] days of receiving your order.
2. Provide your order number, product details, and reason for return.
3. If your return is approved, we will send you return instructions and a return label (if applicable).
4. Ship the item back to us in its original condition.

Contact Us

If you have any questions or need further assistance, please don't hesitate to contact our customer support team: